Every PALMY piece is tailored to your measurements after purchase — it is made for you, and only you. Because of this, custom pieces cannot be resold, so we do not accept returns or exchanges for preference or fit choice.
Our quality guarantee
If your order arrives with a confirmed craftsmanship or material defect — a seam failure, a fabric flaw, or a garment that does not match the measurements you submitted — we will repair or remake it at our cost.
How to open a claim
Contact us within 7 days of delivery on WhatsApp +965 55164627 with your order number, photos or video of the issue, and the measurements you submitted. Keep the original packaging until your case is resolved.
Getting the size right
Since every piece is cut to your measurements, take a moment to measure carefully before ordering — and if you are unsure between sizes, message us on WhatsApp. We are happy to help you choose.